At Paper Tubes Co, we’re committed to delivering high-quality custom packaging that meets your expectations. We understand how important it is to get your order right, and we’re here to ensure you’re fully satisfied with your purchase.
Our Return Policy
We accept returns and exchanges for non-customizable orders within 120 days of receipt. The product must be new, unused, and in its original condition. Returns must be initiated by contacting our support team and returned by mail at the customer’s expense. A 5% restocking fee of the product price will apply to all accepted returns.
Custom-made orders are crafted to your unique specifications and cannot be resold; therefore, all sales are final. However, if we determine a defective product, we are committed to replacing or discounting it.
Here are the terms for inspecting and reporting any issues:
- Any visible damage, defects, or reductions must be reported immediately upon receipt and noted in the transport document or other applicable documentation. If shipping damage is discovered after delivery, it must be reported within 5 days.
- Issues with dimensions, artwork, or any other production defect must be reported within 7 days of receipt.
- If a replacement is deemed necessary, the customer must return 100% of the defective product at their own expense within 30 days of delivery.
- Please note that the customer is responsible for shipping charges for returns, exchanges, or reorders.
The company reserves the right to make the final decision regarding the acceptance of returns, applicable restocking fees, and resolutions based on the product and specific circumstances.
Thus, our company aims to provide high-quality products and exceptional service. If you encounter any issues, don’t hesitate to contact us. Your satisfaction matters to us!
Design Orders
papertubesco.com does allow any refunds for design services orders. The customers have no choice for canceling the order in case of design services and the total payment will be non-refundable.
When It’s Our Fault
If your order has any defects or problems caused by us, we’ll take full responsibility. This includes things like printing errors, damaged packaging, or other production-related issues. Here’s how we’ll resolve it:
* Reprints for Defective Items:
If something’s wrong with your order, we’ll reprint the affected items and get them to you as quickly as possible.
* Store Credit Option:
Alternatively, we can offer you store credit for the cost of the defective items. This gives you the flexibility to reorder or explore other products from our range.
How to Get Help?
If you notice any issues with your order, please let us know within 3 business days of receiving it. Just shoot us an email at sales@papertubesco.com with a description of the problem, and our friendly customer support team will help you sort things out. Or you can call us at +1 848 384 2349 for any questions.
At Paper Tubes Co, your satisfaction means everything to us. We want to make sure your experience is smooth and hassle-free, so if something goes wrong, we’ll do everything we can to fix it.
Thank you for choosing Paper Tubes Co. We are proud to be your trusted partner in custom packaging!
