Refund and Return Policy

 

At Paper Tubes Co, we’re committed to delivering high-quality custom packaging that meets your expectations. We understand how important it is to get your order right, and we’re here to ensure you’re fully satisfied with your purchase.

 

Our Return Policy

We want you to love the products you order from us. If something goes wrong, we’ve got you covered. Our return policy applies to situations where there’s an error on our end, such as mistakes in printing or quality issues that may have happened during production. If something’s not right, we’ll work quickly to make it right.

 

When It’s Our Fault

If your order has any defects or problems caused by us, we’ll take full responsibility. This includes things like printing errors, damaged packaging, or other production-related issues. Here’s how we’ll resolve it:

* Reprints for Defective Items:
If something’s wrong with your order, we’ll reprint the affected items and get them to you as quickly as possible.

* Store Credit Option:
Alternatively, we can offer you store credit for the cost of the defective items. This gives you the flexibility to reorder or explore other products from our range.

 

How to Get Help?

If you notice any issues with your order, please let us know within 3 business days of receiving it. Just shoot us an email at sales@papertubesco.com with a description of the problem, and our friendly customer support team will help you sort things out. Or you can call us at +1 848 384 2349 for any questions.

At Paper Tubes Co, your satisfaction means everything to us. We want to make sure your experience is smooth and hassle-free, so if something goes wrong, we’ll do everything we can to fix it.

Thank you for choosing Paper Tubes Co. We are proud to be your trusted partner in custom packaging!